Ghana Post Company Limited has indicated that it is in the process of overhauling its systems and operations to improve service delivery throughout the country.
This follows several complaints of poor service of the company by some Ghanaians on the Citi Breakfast Show this week.
The company in a statement copied to said the management of the service intends to create a single customer service department for all product lines and undertake customer service training.
Among other things, it said, it would introduce performance targets for its staff to ensure that they deliver effectively on customer expectations.
Some of the complaints received from Ghanaians on Citi FM’s Breakfast Show on Monday, May 8, 2017 suggested that staff of the company treated some customers with disdain and attached no seriousness to the discharge of their duty.
The discussion brought to the bare the fact that staff of the company did not have key performance targets they had to meet, hence their lackadaisical attitude towards work.
But the company says it is working to change that.
It called on customers to assist in the quest to turn around the company’s fortunes.
Ghana Post Company Limited has since introduced a dedicated email and phone contact to receive complaints of customers about services of the company.
has been in the news lately due to customer service challenges. We empathize with our customers and hereby apologize to our customers who have not had the best of customer service from us.
Ghana Post is in the process of making wholesale changes to our processes to address our challenges. Major aspects of the plan will include the creation of a single customer service department for all product lines, customer service training, adherence to delivery standards and the introduction of performance management targets for all staff. We therefore plead with our customers to bear with us as we go through these challenges.
In the interim, we will be happy to take all customer complaints on 0302 668 138 or 050 263 0643 during working hours and complaints@ghanapost.com.ghand we will readily attend to your customer service issues.
We also hope to count on your valuable support in our quest to turn around the fortunes of the company.
Issued by Management of Ghana Post Ltd.
Ghana Post is a national communication and financial agency with nationwide coverage that has served its purpose for more than 5 decades.
In spite of its previous successes and dominance in the communication sector in the past, the company is currently struggling for relevance due to competition from private telecom companies, courier agencies and internet service providers.
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(Via: CitiFM Online Ghana)
