Vodafone Introduces ‘SUPERCARE’ For the Hearing Impaired

Vodafone Ghana has launched another industry first, SUPERCARE, a dedicated customer service line for hearing impaired persons in the country.

The initiative forms part of the telecommunication giants’ commitment to offering equal opportunities to everybody, irrespective of their gender, race, colour, religion, disability, ethnicity or age.

Launching the service, Deputy Minister of Communication, Honourable Vincent Sowah Odotei said the initiative from Vodafone would help reach out to everyone in the country as far as digitization is concerned.

“It would help the deaf to benefit from the advancement in technology and also feel involved as far as development in the country is concerned”.

He assured Vodafone that government would support the initiative and assist in extending it to the visually impaired.

Chief Executive Officer (CEO) of Vodafone Ghana, Yolanda Cuba said the initiative is part of Vodafone’s strategy to digitalize the entire country and ensure that no one is left behind.

“We would be the bridge that would take the country from the semi-included to a totally included population. Government has already started the inclusion message and it is important that everyone is involved no matter the creed, personality, gender or colour.

According to Head of Fixed Business at Vodafone Ghana, Patricia Obo-Nai, SUPERCARE provides an equal communication opportunity to the countless number of hearing impaired persons in the country.

“This is a specialized customer service line for speech and hearing impaired people with trained specialized customer service personnel that would be assisting customers in that aspect, there are also Super Care bundles which provide data and SMS allocations ranging from as low as GHS0.50,” she stressed.

Over 100 phones have also been given out to hearing impaired persons to enable them communicate effectively.

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