US airline Delta is facing a public-relations problem after a family claimed they were kicked off a flight for refusing to give up a child's seat. "This is a federal offence and then you and your...
In yet another incident that could prove a public relations nightmare for the airline industry, a California couple has come forward claiming they were kicked off an overbooked Delta flight for...
Senior lawmakers urged US airlines Tuesday to fix their customer service issues after recent high-profile problems, or face a crackdown from Congress. "Seize this opportunity because if you don't,...
Senior lawmakers urged US airlines Tuesday to fix their customer service issues after recent high-profile problems, or face a crackdown from Congress. "Seize this opportunity because if you don't,...
American Airlines announced an unexpected pay increase for employees even as it reported lower first-quarter earnings Thursday which it blamed on high fuel costs. Net income was $234 million, down...
United Airlines on Thursday announced it will offer bumped passengers up to $10,000 in compensation and reduce overbooking following the dragging incident on board one of its flights that caused...
The Mumbai-based airline confirmed the incident took place on April 3 on a Chandigarh-Mumbai flight, adding the pilot in question had been taken off the flying roster soon after and an apology had...
The chief of Qatar Airways on Monday accused American carriers complaining over alleged subsidies to Gulf airlines of "bullying", as he announced new US routes in defiance of mounting airport...
Less than two weeks after United Airlines prompted a public relations crisis for dragging a passenger from his seat on an overbooked flight, rival American Airlines is trying to tamp down its own...
British Airways has come under fire from the new president of Ghana for the way it treats customers. In a major embarrassment for the airline, the African country’s leader criticised ‘the...
American Airlines has removed an employee from duty after an ugly clash over a baby's pram in San Francisco. A passenger who uploaded video of the aftermath of the incident said a mother had been...
Social media disaster lessons your company can learn from (2) A passenger being dragged off a United flight in the US sparked outrage on social media This week we take a second look at United...
Emirates, the Middle East's largest airline, said Wednesday that it will reduce flights to the United States after tightened visa and security measures under President Donald Trump hit demand. The...
United's widely-condemned violent removal of a passenger from a flight was a "system failure" and no employees will lose their jobs as a result, United Continental chief Oscar Munoz said Tuesday. "It...
President Akufo-Addo, has urged British Airways, one of the world’s leading airlines, to upgrade the quality of the services it offers on the Accra-London-Accra route, as the airline prepares to...
The online video footage of a United Airlines passenger dragged off a flight, which damaged the company's reputation, highlighted the limited options US passengers have on overbooked flights....
The CEO of United Airlines has said that employees "followed established procedures" in an incident which saw a passenger dragged off a plane. In a letter to employees obtained by US media, Oscar...
Videos showing a man being violently removed from a United Airlines flight have provoked an outcry on social media. The footage taken inside the airliner shows a man being violently pulled out of his...
Qatar Airways said on Thursday it will offer free laptops to business class passengers flying to the United States, in an effort to get round an American ban on electronics. In a statement, the...
While Middle Eastern airlines grapple with carry-on bans for laptops on flights to the US and Britain, one carrier is encouraging passengers to do the unthinkable: actually talk to each other. Royal...
