Overselling
Delta Under Fire For Kicking Family Off ‘overbooked’ Flight
US airline Delta is facing a public-relations problem after a family claimed they were kicked off a flight for refusing...
Family Says Booted Off Delta Flight Over Child’s Seat
In yet another incident that could prove a public relations nightmare for the airline industry, a California couple has...
US Congress Tells Airlines To Do Better
Senior lawmakers urged US airlines Tuesday to fix their customer service issues after recent high-profile problems, or...
US Congress Tells Airlines To Do Better
Senior lawmakers urged US airlines Tuesday to fix their customer service issues after recent high-profile problems, or...
United Cuts Overbooking, Hikes Compensation After Passenger Fiasco
United Airlines on Thursday announced it will offer bumped passengers up to $10,000 in compensation and reduce...
Dragged United Passenger ‘aggressive’, Officers Say
Newly released reports from security officers at Chicago's O'Hare International Airport paint an unflattering picture...
United CEO Munoz No Longer To Become Chairman
United Airlines said Friday it no longer plans to name chief executive Oscar Munoz chairman as it revised its...
Social Media Disaster Lessons Your Company Can Learn From (2)
Social media disaster lessons your company can learn from (2) A passenger being dragged off a United flight in the US...
United Airlines Boss Sorry For ‘horrific’ Passenger Removal
The boss of United Airlines has apologised for the “truly horrific” incident in which a passenger was forcibly...
United CEO Apologizes, Promises ‘thorough Review’
The chief executive of embattled United Airlines unequivocally apologized Tuesday for an incident in which a passenger...
United Incident Exposes Limited Rights of US Air Passengers
The online video footage of a United Airlines passenger dragged off a flight, which damaged the company's reputation,...
Chinese Anger At Violent Removal of Passenger
Outrage has erupted on Chinese social media over the removal of a passenger from a United Airlines flight. Videos...
Why Was A Passenger Dragged Off A US Flight?
Videos showing a man being violently removed from a United Airlines flight have provoked an outcry on social media. The...
United Passenger Dragged Off Overbooked Flight
United Airlines found itself in the middle of a social media storm on Monday, after the US carrier forcefully removed a...