Senior lawmakers urged US airlines Tuesday to fix their customer service issues after recent high-profile problems, or face a crackdown from Congress. "Seize this opportunity because if you don't,...
Senior lawmakers urged US airlines Tuesday to fix their customer service issues after recent high-profile problems, or face a crackdown from Congress. "Seize this opportunity because if you don't,...
The Kentucky doctor dragged off a United Airlines flight from Chicago earlier this month has received a financial settlement from the airline. Lawyers for Dr David Dao, 69, say a condition of the...
United Airlines on Thursday announced it will offer bumped passengers up to $10,000 in compensation and reduce overbooking following the dragging incident on board one of its flights that caused...
United Airlines said Friday it no longer plans to name chief executive Oscar Munoz chairman as it revised its compensation program following an uproar over its treatment of a passenger. Munoz and the...
Social media disaster lessons your company can learn from (2) A passenger being dragged off a United flight in the US sparked outrage on social media This week we take a second look at United...
Crisis Management - Pepsi, United and the speed of corporate shame People can now destroy brand trust at the speed of light, with consequences that are far-reaching United Airlines has leapt into a...
United's widely-condemned violent removal of a passenger from a flight was a "system failure" and no employees will lose their jobs as a result, United Continental chief Oscar Munoz said Tuesday. "It...
United Continental chief executive Oscar Munoz said Wednesday he would not resign, and he again apologized for forcibly removing a customer from an overbooked flight. Munoz was asked about calls for...
The boss of United Airlines has apologised for the “truly horrific” incident in which a passenger was forcibly dragged, screaming, from a flight. Oscar Munoz said he “continues to be...
The online video footage of a United Airlines passenger dragged off a flight, which damaged the company's reputation, highlighted the limited options US passengers have on overbooked flights....
The CEO of United Airlines has said that employees "followed established procedures" in an incident which saw a passenger dragged off a plane. In a letter to employees obtained by US media, Oscar...
China social media users were in an uproar Tuesday over viral footage of a Chinese-American man dragged off an overbooked United Airlines flight, decrying perceived racism and calling for a boycott....
A man's refusal to give up his seat on an overbooked United Airlines flight led to a disturbing scene Sunday that has travelers up in arms over airline policies. The Department of Transportation said...
Videos showing a man being violently removed from a United Airlines flight have provoked an outcry on social media. The footage taken inside the airliner shows a man being violently pulled out of his...
