Working with the support of MTN Ghana, the Ghana Police Service has arrested two culprits at Assin Daaman in the Central Region for involvement in Mobile Money scams.
The suspects, Stephen Appiah and Eric Aboagye, were arrested, following a tip-off from MTN about suspicious activities of a group based in Assin Daaman. They are alleged to send Mobile Money scam messages to subscribers with the intention of tricking them into sending funds to a designated number.
The police found on one of the suspects, Stephen Appiah, nine SIM cards and five mobile phones.
Upon further investigation of the suspect’s mobile money wallets, the police identified seven victims who they suspect had been duped of a total of GH¢ 3,130.
The suspects have been arraigned before court and remanded in police custody.
Speaking about the arrests, General Manager of Mobile Financial Services Eli Hini said, “MTN is very concerned about the recent spate of customer-related Mobile Money fraud cases. We are working hand in hand with the police to ensure the fraudsters are brought to book.”
Through various avenues, MTN continues to educate customers against falling victim to fraudsters.
In addition to creating awareness of mobile money fraud on radio, MTN in partnership with E-Crime Bureau, organized a series of workshops nationwide to educate subscribers, security personnel and other groups on how to identify and help fight mobile money fraud.
Meanwhile, MTN would like to caution customers to be on alert and not share their personal identification number (PIN) with anyone.
“In a case where a customer’s PIN has been compromised, you are advised to immediately change it.”
A customer who suspects any fraudulent activity should report it to any of the following channels: MTN Call Center 100, Mobile Money Agent – 114, Customer service centers nationwide, [email protected], [email protected] or send SMS to the short code 1515.
MTN has undertaken several measures to ensure the security of the mobile money systems. As a result of system enhancements, MTN was granted ISO/IEC 27001:2013 certification after an assessment conducted by Lloyds Register Quality Assurance (LRQA).
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