Capital Bank has opened an ultra-modern branch on the Harper Road in Kumasi, as it seeks to increase its offering to the public in the Ashanti regional capital.
“The new branch is part of Capital Bank’s strategy of rolling out world class branches with a strong African identity in line with the Bank’s vision of being a local bank of excellence for African markets,’’ said Rev. Fitzgerald Odonkor, the Managing Director of Capital Bank.
Speaking at the launch, Rev. Odonkor also disclosed that, the Harper Road branch is the second business office of the indigenous bank in Kumasi, bringing Capital Bank’s total branch network to 20.
Rev Odonkor lauded the achievements of Capital Bank of its 20th branch symbolizing the number seven to its 7th anniversary as a perfection of the bank’s act of providing customized financial solutions through the transition from a Savings and Loans to a universal bank.
“We have not only focused on creating a world class brand identity, we have invested in our systems, processes and structures to make them more fluid at enhancing the customer’s experience. We have also invested in human capital to ensure that our staff are equipped and empowered to deliver first class services that exceeds the expectations of the customer,’’ he said.
The Managing Director disclosed that Capital Bank was ranked eighth for the banking category and 25th in the club of 100 most prestigious companies in the country, aiming that “we are not resting on our oars because we believe that these are only basic steps in our journey to grow into a world class bank with footprints in Africa and other parts of the world”.
Eunice Brocke, Head of Retail Banking, stated that Capital Bank’s retail banking strategy is currently focused on “entrenching ourselves as the best Retail and Household Bank in Ghana through consistent customer-focused innovation.”
“We have developed a range of new products to provide holistic financial solutions across every facet of the customer’s lifecycle. These include; the Young Achiever Account for children from birth to 17 years, Student accounts, Salary Accounts and Vintage Accounts for the elderly and more,” she added.
She said the retail banking has also introduced Speed Pay to make it possible for customers to deposit cash into their bank accounts through their mobile phones, partnering Allied Oil and other distributors to make Speed Pay Vouchers available in over 80 outlets nationwide.
Capital Bank, formerly First Capital Plus Bank, was established in October 2009. It acquired a full universal banking license in August 2013 and launched its new corporate identity on December 1, 2015.
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